Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any original tags, and in its original packaging when applicable. You will also need the receipt or proof of purchase.
To request a return, please contact Skyy Gifts at aurura@skyygifts.com.
If your return is accepted, we will provide instructions for sending your item back. Approved returns should be sent to:
Skyy Gifts
348 Boxcar Drive
Longs, SC 29568
United States
Items sent back to us without first requesting a return will not be accepted.
Return Shipping
Unless the return is the result of a damaged, defective, or incorrect item sent by Skyy Gifts, customers are responsible for return shipping costs. Original shipping charges and return shipping costs are non-refundable unless otherwise stated.
If your item arrived damaged, defective, or incorrect, please follow the instructions in the Damages and Issues section below before sending anything back.
Damages and Issues
Please inspect your order when it arrives.
If your order arrives damaged or defective, or if you receive the wrong item, please contact Skyy Gifts within 7 days of delivery at aurura@skyygifts.com.
Please include your order number and photos of the damaged, defective, or incorrect item and its packaging when applicable. Please keep the item and packaging until we have reviewed the issue and provided instructions.
Skyy Gifts will review the issue and work with you to resolve it. Depending on the circumstances, we may provide a replacement, refund, return instructions, or another appropriate resolution.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact Skyy Gifts at aurura@skyygifts.com with your order number and tracking information so we can review the shipment and assist you.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned for change-of-mind or preference-based returns, including perishable goods, custom or personalized products, and personal care or beauty products that have been opened, used, or otherwise cannot be resold for hygiene or safety reasons.
Hazardous materials, flammable liquids, gases, and gift cards are also non-returnable.
Sale or final-sale items are not eligible for standard returns unless the item arrives damaged, defective, or incorrect.
If you have questions about whether your specific item is eligible for return, please contact us at aurura@skyygifts.com.
These exclusions do not prevent you from contacting Skyy Gifts about an item that arrived damaged, defective, or incorrect.
Exchanges
The fastest way to receive a different item is to request a return for the item you have. Once the return is accepted, you may place a separate order for the replacement item.
If Skyy Gifts sent you the wrong item or your item arrived damaged or defective, please contact us before placing another order so we can review the issue and determine the appropriate resolution.
Refunds
We will notify you after we receive and inspect your approved return and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund to your account.
Original shipping charges are non-refundable unless the refund is being issued because of an error by Skyy Gifts or another circumstance in which we specifically agree to refund shipping charges.
If more than 15 business days have passed since Skyy Gifts approved your refund and you have not received it, please contact us at aurura@skyygifts.com.
Contact Us
If you have any questions about a return, refund, damaged item, defective item, incorrect order, or exchange, please contact Skyy Gifts at aurura@skyygifts.com.