Shipping policy
Thank you for shopping with Skyy Gifts. We are committed to packaging and shipping your order with care so your items arrive safely, beautifully, and as quickly as possible.
Order Processing Time
All orders are processed within 1-2 business days, excluding weekends and holidays.
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
During high-volume periods, such as holidays, sales, or new product launches, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you using the email or phone number provided at checkout.
Shipping Rates & Delivery Estimates
Shipping rates are calculated and displayed at checkout before your order is completed.
We currently offer the following U.S. shipping options:
- Standard Shipping: $5.95 for orders under $35. Estimated delivery within 3–5 business days after processing.
- Free Standard Shipping: Free on orders of $35 or more.
- Priority Shipping: $9.95. Estimated delivery within 2–3 business days after processing.
Delivery estimates begin after your order has been processed and shipped. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside of our control may affect delivery times.
Shipping Locations
Skyy Gifts currently ships within the United States, including U.S. Territories and APO/FPO/DPO addresses.
At this time, we do not offer international shipping.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation.
Incorrect Shipping Information
Please make sure your shipping address is entered correctly at checkout. Skyy Gifts is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact Skyy Gifts as soon as possible at aurura@skyygifts.com.
We will make every reasonable effort to correct the address before the order ships, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact Skyy Gifts at aurura@skyygifts.com with your order number and tracking information.
We will review the shipment and assist you with the next steps. In some cases, Skyy Gifts may need to work with the shipping carrier to investigate the shipment.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your order arrives damaged or defective, or if you receive the wrong item, please contact Skyy Gifts within 7 days of delivery at aurura@skyygifts.com.
Please include your order number and photos of the damaged, defective, or incorrect item and its packaging when applicable. Please keep the item and packaging until we have reviewed the issue and provided instructions.
Skyy Gifts will review the issue and work with you to resolve it. Depending on the circumstances, we may provide a replacement, refund, return instructions, or another appropriate resolution.
Returns
Skyy Gifts has a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To request a return, please contact Skyy Gifts at aurura@skyygifts.com.
Items must meet the eligibility requirements described in our Return & Refund Policy. Items sent back without first requesting a return will not be accepted.
Unless the return is the result of a damaged, defective, or incorrect item sent by Skyy Gifts, customers are responsible for return shipping costs. Return eligibility, exclusions, exchanges, and refund details are provided in our Return & Refund Policy.
Contact Us
If you have any questions about shipping, tracking, delivery, returns, damaged items, or your order, please contact Skyy Gifts at aurura@skyygifts.com.